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WeBWorK Emails and Spam

Anti-spam and, in particular, anti-phishing measures are becoming more and more stringent both globally and at the college. Since WeBWorK, by its nature, sends email to instructors on behalf of students, WeBWorK emails risk getting caught in various spam filters.

To avoid, as much as possible, the classification of WeBWorK server emails as spam by the Office 365 email system at the college, I suggest three things:

  1. Whitelist our email server in Office 365.
  2. Check your Junk email folder regularly for false positives.
  3. Train Office 365 that any false positives are not spam.

Whitelist the WeBWorK email server

Follow the following steps to add as a safe domain in your Office 365 Junk email settings.

  1. Go to the Junk email settings on the Office 365 website.
    • You can either go directly to logging in if necessary,
    • or from the usual mail view:
      • click the three dots (More options),
      • choose Rules Manage rules,
      • then select Junk email from the Mail menu.
  2. Add a new entry under Safe senders and domains with the contents
    • Click Add, type, then enter .
  3. (Optional) Add a second new entry with the contents
  4. Scroll down to Save your changes.

Check your junk email directory regularly

I suggest that you check your Office 365 Junk email folder at least once a week (more often is better). Even if you use another email client, if the problem is that Office 365 is labelling WeBWorK email as spam, then we have to train Office 365 that WeBWorK email is not spam.

Check the Junk Email folder in your account. If there is email in taht directory that shouldn’t be, tag it as ham (not spam). There are a few ways to do this:

  • Right-click the email and Report Not junk,
  • or click It’s not junk at the top of the email when it is displayed,
  • or use the Report drop-down in the menu bar.

Last update: 2023-03-22